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Frequently Asked Questions
Q. What Is Sindabad.Com?
Ans: Sindabad.com Ltd.. is an E-commerce platform that provides one stop purchasing solutions. We bring a wide range of products at the best value right to your home doorstep. We ensure genuine products experience the best of every product and special offers from a wide array of categories ranging from grocery items, personal care elements, stationary, home living accessries & electronics appliances etc of different brands with 100% payment security.
Q. How Do I Make A Purchase?
Ans: You can use our website or mobile app to discover your desired products. To order products, you have to follow simple steps,
- Registration with your Name, Adress & Contact No.
- Search your desired products
- Add products to the cart
- Select your required delivery area, date & time
- Click on Place Order button
You will get a confirmation sms from Sindabad. Then, a Sindabad’s own delivery team will deliver your products at your doorsteps.
Q. How Much Time Do We Take To Deliver?
We deliver from 9.00am to 9.00pm everyday. We have 3 types of delivery depending on the products you select:
Express Delivery: Same day deliveries for orders placed until 12 noon.
Regular Delivery: Take up to 1-2 days after you place your order on particular items.
Extended Delivery: Take 5 days after you place your order. (applicable for some specific products)
Q. How Much Do Deliveries Cost?
Ans:
- Delivery Charge for personal shopping,
a. Tk 35 for Cart size < Tk 1200
b. Tk 25 for Cart size ≥ Tk 1200
- Delivery Charge for business/office purchase,
a. Tk 50 for Cart size < Tk 500
b. FREE for Cart size ≥ Tk 500
Q. Do you serve outside of Dhaka?
Ans: Outside Dhaka city we usually deliver through third party courier services (SA Paribahan and Sundarban Courier Service). Delivery time is maximum 5-6 working days. Delivery charge outside Dhaka city is minimum Tk 200. However, charges may increase depending on the weight and size of the product. Advance payment with delivery charges is applicable for orders outside Dhaka city.
Q. What Are Your Delivery Hours?
Ans: We deliver from 9 am to 9 pm every day. You can choose from available slots to find something that is convenient to you.
Q. Do You Have Any Physical Stores?
Ans: No, we do not have any physical stores. We provide service online. So, we have an online store which is known as sindabad.com. You can find our online store in the browser or app.
Q. Do You Have Any App? How Can I Find Your App?
Ans: Yes, we have a user friendly App. You can find our app at Android & iOS playstore and install it for a better experience.
Download Sindabad App
Q. How Can I Contact You?
Ans: You can always call Hotline: 01713-150882, 01713-150883 (Saturday -Thursday: 9am-9pm) or email us at support@sindabad.com
Q. How Do I Know When My Order Is Here?
Ans: A representative will call you as soon as they are at your house to let you know about your delivery.
Q. How Do I Pay?
Ans: We receive Cash on delivery (COD), online payment & MFS (bKash, Nagad etc) payment service.
Q. Do You Serve My Area?
Ans: We are currently serving the Uttara area, very soon we will cover all of Dhaka city.
Q. I Can’t Discover The Item Or Service I Am Seeking Out For. What Should I Do?
Ans: Our initial priority is customer satisfaction. We appreciate our customers' preference first. You can suggest new products or any service related requirement through call our hotline 01713-150882, 01713-150883 or email us at support@sindabad.com
Q. My Order Is Wrong. What Should I Do?
Ans: Please Immediately call 01713-150882, 01713-150883 and let us know the issue. You can check our return policy:
Return & Cancellation
Q. What If The Item Is Out Of Stock?
Ans: We hold our own inventory in our warehouses , so we rarely run out of stock. However, we will try our best to source what you need. If we cannot find it, we will sms/call you and let you know what substitutes are available.
Q. Why Should We Buy From You When I Have A Store Nearby?
Ans: Well, we know the value of time. You may have household work or you have to work hard in the office. We know how painful it is. That’s why we offer you all of your required products within one place. Also, our price is very competitive beside your area. And the most important thing is that we give you frequent lucrative offers and you can actually get the product in home/office with an attractive price.
Q. What About The Prices?
Ans: We try our best to offer the lowest prices compared to the market and you will get delivery at the lowest price. Moreover, we propose different discount offers frequently. So, stay with us!
Q. How Do You Deliver?
Ans: We have our own transport facilities & individuals to deliver your goods to your location on time. Our goal is to deliver the products to your place on time.
Q. What Happens During An Unusual Circumstance (Pandemic, Hartal, Blockade)?
Ans: We work during pandemic, blockade or hartal. That’s how we committed to our consumers.
Q. What Is Your Policy On Returns?
Ans: COD Order:
- For any sort of order which is delivered, cannot be returned.
- If anything found unsatisfactory from the customer end, that should be returned during delivery only.
- If the return is partial, the whole delivery charge should be paid.
PAID (online Payment) order: If the order is paid then return should be done during delivery only if anything is found unsatisfactory. We reserve the right to refuse a refund. Please contact us at 01713-150882, 01713-150883 if you want to return an item.
Q. What Is Your Discounting Policy?
Ans: We try to provide the best deals in Dhaka and many of our products are already discounted below the maximum retail price (MRP). We also offer discount codes under special circumstances, which are applied on the prices you see on our website. On any given product, we can only apply one type of discount. We always consider the best discount available to the customer.
Q. Can I Order Over The Phone?
Ans: Absolutely. Our hotline is 01713-150882, 01713-150883.
Q. What About Quality?
Ans: We source the best quality products for our customers. Customers can check every product's quality when they receive the goods. If you are dissatisfied with your purchases, you can simply return.
Q. How Are You Sourcing Your Products?
Ans: We only sell authentic products. Our own sourcing team sources those best quality goods from whole-sellers, manufacturers and importers.
Q. Should I Tip The Delivery Representative?
Ans: Tips are not compulsory. If any customer wants to appreciate their hard work, they can provide tips to the delivery person. It uplifts their service.
Q. What Is Your Policy On Refunds?
Ans: Bought something online, but it’s not what you expected it to be. Don’t worry, we’re here for you. You have 2 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Here's how to return an item:
- Call our customer service hotline 01713-150882, 01713-150883 with order details for assistance.
- Return the item along with all the original packing materials and accessories intact and if available, attach the packing slip that came with the item, too.
Pre-Payment refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Remarks:
Once your return arrives at one of our warehouses, a Sindabad.com Ltd. return specialist will inspect the shipment, normally within one day and a credit will be applied to the payment method used on the original order.
Please Note: Some credit cards may take an additional 2-10 days for the credit to show on your account so allow as much as 14 days for the credit to be applied
Cash on Delivery (COD): Simply inform the delivery executive of your decision to return the product on arrival. You are entitled to get a No Questions Asked (NQA) privilege as a valuable client. If the delivery executive refuses to respond accordingly simply take an extra effort to call the customer service hotline 01713-150882, 01713-150883
Q. EMI queries?
Ans: EMI Info:
- The EMI processing will be handled by the bank, and it may take up to five to seven working days for the bank to convert the purchase amount into EMI.
- Starting from the next billing cycle, the customer will be charged the EMI amount, and their credit limit will be reduced by the outstanding amount.
- In the event that a customer does not receive an updated monthly bank statement reflecting their EMI transactions, they are advised to contact Sindabad.com for assistance.
- Customers are advised that EMI facilities are subject to the terms and conditions of the respective banks, which may vary.
- If a purchase has not been converted into EMI within seven working days from the transaction date, the customer is advised to contact their issuing bank for assistance.
- In the event that a customer wishes to prepay their EMI amount, they may be subject to prepayment charges as per the terms and conditions of the respective bank.