I Made My First Purchase And Received A Confirmation SMS/Email. What Should I Do?
Congratulations on your first purchase with Sindabad.com Ltd..Unless prompted, you need not respond unless called by the Customer Service team or asked to specifically. This is to confirm your order and ensure you are able to track your order with the order ID.
Okay, It's Been 3 To 4 Days And I Haven't Received My Order Yet! Where Is It?
3 to 4 business days is the usual timeframe for receiving an item bought on Sindabad.com Ltd.. However, delays might occur for a variety of reasons, and for that we apologize. Your shipment status is updated; however as a first step don't worry your purchase on Sindabad.com Ltd. is secure and it's our aim to provide you with the best shopping experience and we take your receipt of an item within acceptable timeframes very seriously. Should you have any concerns you can reach our Customer Service Team through the Contact Us page via the inquiry form or our Call Centre Hotline 0961-2002244. We're always here to help you.
I Am Still Worried! What If My Item Gets Lost?
There's no need to worry. An item is only considered delivered when we have your signature on the delivery note and the item is in your hands.
Okay, This Isn't What I Bought?
Never fear, we will help you in correcting that should this be the case. Also as a Sindabad.com Ltd. shopper you have the right to return an item within three (3) days even if it is the exact same item you have ordered so long as it meets our return policies namely being in the same condition received and with the original packaging intact.
I Still Want The Item Despite The Fault, What Happens Then?
We can arrange a replacement or even at times an item might be repaired or fixed. To do so please contact our Customer Service Team through the Contact Us page via the inquiry form or our Call Centre Hotline 0961-2002244. We're always here to help you.
Do I Get The Full Amount Returned/Refunded To Me For A Returned Item?
Shipping fees will be deducted from the amount, but you will receive a refund for the balance. This fee will be waived if the item was not as advertised, defective or not functioning as advertised. So basically if it is a return because you have simply changed your mind then the shipping fees will be retained by Sindabad.com Ltd. and we just refund you the item amount paid. You will be refunded the shipping fees for returned items not in proper working condition or faulty and/or defective.